Frequently Asked Questions

It's simple: 1) Call us or fill out our online form with your vehicle details. 2) We provide an instant quote over the phone. 3) If you accept, we schedule a free pickup at your convenience. 4) Our driver inspects the vehicle, completes paperwork, and pays you cash on the spot. The entire process can be completed in as little as one hour.

We buy all types of vehicles including cars, utes, vans, 4WDs, SUVs, trucks, buses, commercial vehicles, and even heavy machinery like forklifts and excavators. We purchase vehicles of all makes and models, regardless of age or condition.

Yes! We buy vehicles in absolutely any condition: running or not running, damaged, accident-affected, flood-damaged, fire-damaged, rusted, with mechanical problems, with high mileage, unregistered, or simply old and unwanted. No vehicle is too far gone for us.

We provide Australia-wide service covering all capital cities and regional areas including Brisbane, Sydney, Melbourne, Perth, Adelaide, Gold Coast, Canberra, Darwin, and over 40 other cities. We also service rural and remote areas.

We pay anywhere from $100 for older scrap vehicles up to $30,000 for late-model cars in good condition. The exact amount depends on factors like make, model, year, condition, and current market values. We always aim to offer the best price in your area.

We consider multiple factors: the vehicle's make, model, and year; current mechanical condition; body condition and damage; mileage; current scrap metal prices; demand for parts from your vehicle type; and location for pickup.

Yes, the price we quote over the phone is guaranteed, provided the vehicle matches the description you've given us. We don't use bait-and-switch tactics. If the vehicle is as described, you'll receive exactly what was quoted.

We pay instantly at the time of pickup. You can choose cash payment or bank transfer. For cash payments, we bring the exact amount and hand it over once paperwork is complete. For bank transfers, funds are typically available within minutes.

No hidden fees whatsoever. We don't charge for quotes, towing, paperwork, or any other service. The price we quote is the full amount you receive with no deductions.

Yes, pickup and towing are completely free regardless of your location or the vehicle's condition. Whether your car is in a suburban driveway, rural property, or underground parking garage, we collect it at no charge.

We offer same-day pickup in most areas. If you call before noon, we can usually collect your vehicle the same day. For some regional areas, pickup may be scheduled for the following day. We work around your schedule.

Not a problem at all. Our trucks are equipped to handle non-running vehicles. We can winch vehicles onto our flatbed regardless of whether they start, move, or have flat tires. We've collected cars that haven't moved in years.

We pick up from virtually anywhere: homes, businesses, car parks, roadsides, farms, industrial sites, and more. If vehicle access is difficult, let us know in advance and we'll work out a solution.

You'll need: 1) Proof of ownership (registration papers, even if expired). 2) Valid photo ID (driver's license or passport). 3) All keys you have for the vehicle. That's it! We handle all the transfer paperwork.

Yes, we buy unregistered vehicles. Whether your registration has expired or you've never registered the vehicle, we can still purchase it. You'll just need proof of ownership (old rego papers or receipt of purchase).

We can often still proceed with other forms of proof of ownership. Contact us to discuss your situation. In some cases, we can help you obtain the necessary documentation or work with alternative proof.

In most states, we handle the notification to transport authorities as part of our service. However, it's always good practice to also notify your state transport department yourself. We can advise on the specific requirements for your state.

Potentially, but it depends on the situation. If you have equity in the vehicle (it's worth more than you owe), we can arrange payment to the finance company with the remainder going to you. Contact us to discuss your specific circumstances.

Yes, we specialize in flood-damaged vehicles. Australia experiences regular flooding and we understand how to value water-affected vehicles fairly. Whether it's minor water intrusion or complete submersion, we'll make you an offer.

Absolutely. We buy vehicles with all types of accident damage: minor fender benders to severe collisions, whether repairable or write-offs. The extent of damage affects the price, but we buy them all.

Yes, we regularly purchase fleet vehicles, company cars, and commercial vehicles. We can handle multiple vehicles at once and offer competitive fleet pricing. Contact us for a bulk quote.

We do purchase older and classic vehicles, though we recommend ensuring you're getting fair value for genuinely collectible cars. We'll give you an honest assessment of whether we're the best buyer for your classic vehicle.

Please remove all personal items before pickup. We recommend thoroughly checking glove boxes, under seats, boot, and door pockets. Once the vehicle is removed, we can't guarantee return of any items left behind.

Vehicles go through professional recycling: hazardous materials are safely removed; usable parts are salvaged for resale; metals are separated and sent to recycling facilities; and remaining materials are responsibly disposed of. Up to 95% of a car can be recycled.

Yes, we partner only with licensed, environmentally compliant recycling facilities. All fluids, batteries, and hazardous materials are properly captured and disposed of according to Australian environmental regulations.

Yes, we provide documentation confirming the vehicle has been received for recycling/dismantling. This is useful for deregistration purposes and your own records.